Customer Fulfillment Specialist

Summary of the Position
The Customer Fulfillment  Specialist is responsible for supporting operations, sales, and accounting activities focused on continuous improvement made throughout the vertical. In addition, this role helps ensure we’re Creating Customer Success® for both our internal and external customers at all times.

Essential Duties and Responsibilities*
• Responsible for handling customer orders in a timely, accurate manner
• Maintain accurate and timely filing of electronic documentation
• Receive and respond to calls and e-mails in a professional, timely manner
• Operate Rosemount Truck Scale as scheduled
• Maintain customer data in an accurate, orderly fashion for easy retrieval
• Communicate with carriers, warehouses, customs brokers, and freight contacts when necessary
• Assist in the implementation and/or communication of procedural changes intended to improve performance or efficiency
• Assist with, and support special projects as requested
• Other administrative and clerical duties as requested

Secondary Duties and Responsibilities*
When necessary, serve as a back-up for team members in operations, sales, and accounting
in the following areas:
• Import Coordination
• Contract Truck Purchasing for Origination Managed Freight
• International Shipment Documents
• Inbound and Outbound Inventory Management
• 1st Shift Scalehouse
• Railcar Tracking and Updating in ERP
• Price Code Management
• Receiving Product in ERP
• Issuing Purchase Orders
• Weekly Specialty Reports
• Supplier Set-Up in ERP

Qualifications
• High School Diploma/Post-secondary education is considered a strong asset
• At least 2-4 years of experience in administration, customer service,
logistics or similar role
• Self-motivated, high energy, and engaging level of enthusiasm and positive outlook
• Effective written and verbal communication skills and the ability to adapt communication
style to the audience as needed
• Ability and desire to work in a fast-paced environment with multiple priorities
• Strong attention to detail, data entry, critical thinking, analytical, and organizational skills
• Software knowledge of Microsoft Office including Outlook, Word, Excel, and Teams
• Act legally and ethically in all professional relationships in adherence with our pillars,
values, and fundamentals

Work Environment
Work is performed in an office setting. Some local travel may be required between the Woodbury
office and the barge site.; There will be exposure to the production facility where proper PPE is required.

Physical requirements
The position is moderately sedentary. Use of a computer and phone are required for verbal and written communications.