Animal Nutrition US

Rosemount, MN

Customer Fulfillment Specialist

Summary of the Position
The Customer Fulfillment  Specialist is responsible for supporting operations, sales, and accounting activities focused on continuous improvement made throughout the vertical. In addition, this role helps ensure we’re Creating Customer Success® for both our internal and external customers at all times.

Essential Duties and Responsibilities*
Responsible for handling customer orders in a timely, accurate manner
Maintain accurate and timely filing of electronic documentation
Receive and respond to calls and e-mails in a professional, timely manner
Operate Rosemount Truck Scale as scheduled
Maintain customer data in an accurate, orderly fashion for easy retrieval
Communicate with carriers, warehouses, customs brokers, and freight contacts when necessary
Assist in the implementation and/or communication of procedural changes intended to improve performance or efficiency
Assist with, and support special projects as requested
Other administrative and clerical duties as requested

Secondary Duties and Responsibilities*
When necessary, serve as a back-up for team members in operations, sales, and accounting
in the following areas:
Import Coordination
Contract Truck Purchasing for Origination Managed Freight
International Shipment Documents
Inbound and Outbound Inventory Management
1st Shift Scalehouse
Railcar Tracking and Updating in ERP
Price Code Management
Receiving Product in ERP
Issuing Purchase Orders
Weekly Specialty Reports
Supplier Set-Up in ERP

High School Diploma/Post-secondary education is considered a strong asset
At least 2-4 years of experience in administration, customer service,
logistics or similar role
Self-motivated, high energy, and engaging level of enthusiasm and positive outlook
Effective written and verbal communication skills and the ability to adapt communication
style to the audience as needed
Ability and desire to work in a fast-paced environment with multiple priorities
Strong attention to detail, data entry, critical thinking, analytical, and organizational skills
Software knowledge of Microsoft Office including Outlook, Word, Excel, and Teams
Act legally and ethically in all professional relationships in adherence with our pillars,
values, and fundamentals

Work Environment
Work is performed in an office setting. Some local travel may be required between the Woodbury
office and the barge site.; There will be exposure to the production facility where proper PPE is required.

Physical requirements
The position is moderately sedentary. Use of a computer and phone are required for verbal and written communications.